At Thrive, we love listening to patient complaints about health care and their former Colorado Springs Chiropractor experience. Often times, patients have good stories, but it's the bad ones that we love to here...doesn't everybody? It helps us get a peek through the window of patients' minds, into what they really want, and how they really want to be served.
This is what patients have to say:
1. "I don't just want to be sold chiropractic visits!" Most patients love the results they get from chiropractic, but they want a bigger picture than, "Thank you. We'll see you next week." The truth is that you have to maintain your body for life - Where else are you going to live? But, there are many things you are doing that are contributing to your pain, and there are many other things besides chiropractic that can benefit your health condition. At Thrive, we've found nutrition, lifestyle changes, exercises, massage therapy, laser therapy, spinal decompression, and supplementation can benefit back pain conditions. Our solutions for patients is more than a chiropractic adjustment, and patients seem to like that.
2. "My former chiropractor had crazy hours!" We get it. Chiropractic hours seem to be all over the place and the reason is that it is often manned by one doctor. Between the admin duties and treatment hours, it is just too much to work five or six days a week. However, at Thrive, we have three doctors currently and we are hiring a fourth. This has allowed us to have easy office hours for patients. We are open 6 days a week, and closed on Sundays.
3. "Why don't chiropractors accept insurance?" Contrary to some popular belief, many chiropractors do accept insurance, and many insurance companies pay for chiropractic. However, many offices don't bill insurance because it is a total hassle. We've accepted that hassle, and we accept insurance. We have doctors in-network, and out of network. When you first come in, we will perform an insurance verification to determine your benefits and how it relates to your recommended treatment.
More complaints to come...